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Norman County Department of Social Services
Kristi Nelson, Director

Staff Directory 

15 2nd Avenue East, Room 108 Ada, MN 56510
Office: (218)784-5400 
Toll Free: (833) 543-1964
Fax: (218)784-7142
Office Hours: Monday - Friday 8:30 am – 4:30 pm

Norman County Social Services’ mission is to effectively and efficiently deliver essential services to families and individuals so they can achieve their potential through active community participation and to protect, promote and improve the health and quality of life in Norman County.

As our client/customer, you can expect to receive professional services and clear information – respectfully, courteously, and in a timely manner. Our goal is to make sure everyone has meaningful access to the services we offer. For more information, please refer to our Limited English Proficiency Plan. 

Social Service is divided into three divisions: Human Services, Income Maintenance and Child Support. Human Services assists county residents in the following areas: 

  • Child Protection matters such as intervention, prevention and resolution of child abuse and neglect
  • Adult Protection matters such as intervention, prevention and resolution of elder abuse and neglect
  • Mental Health services such as intervention, maintenance and support of mentally ill persons
  • Chemical Dependency services which include assessments, recommendations for services and support for chemically dependent persons.
  • Developmentally Disabled services like assisting with maintenance and support and living arrangements
  • Day Care licensing and supervision
  • Foster Care licensing and supervision
  • Child Care Assistance Program
  • Adoption Services
  • Alternative Care which includes prevention of nursing home placements by in-home service to the elderly
  • Adult Protection
  • Waiver Services: CAC, DD, EW, CADI, TBI, and MSHO 

Income Maintenance includes Financial Assistance for families or adults who are unable to work; Emergency Assistance and Diversionary Assistance; Medical Programs and Food Benefits. 

  • Apply online for health care, breast and cervical cancer coverage, family planning, cash assistance, SNAP (food support), emergency help and child care assistance programs.
  • Apply Minnesota 

Child Support Enforcement works with parents to establish and enforce support orders. Together, they help families become and remain self-sufficient through improved child support collections. Minnesota's child support program helps children receive the financial, medical and child care support they deserve. 


With each of these services we may need to ask for information on your income and assets. 

Individuals needing agency services or having questions about services may contact the agency and ask for an Intake Worker. 

With each of these services we may need to ask for information on your income and assets.  

For Social Work Intake – 218-784-5437 or email:
-To assist you with child protection, children or adult mental health, 
chemical dependency or waivered services 

Intake workers answer phone calls and meet with the general public to answer questions about available services or other resources during normal business hours.

Child Care Assistance Program

Click here for more information on the Child Care Assistance Program and Application.

Licensed Child Care Providers

Child Care Provider Forms

2018-2019 MFIP Biennial Service Agreement

2018-2019 MFIP Biennial Service Agreement

Norman County Resource Group

The Norman County Resource Groupwas formed to compile various resources available to residents of Norman County.  The group involves several entities to ensure resources of all types are included in a convenient digital tool.

MFIP/DWP Biennial Service Plan
See link on side panel.
Please contact Peggy Nord at 218-784-5406 or with  input, questions and/or comments.

Foster Parents & Child Care Provider Information

Currently, Norman County is in great need of Foster Care parents!

If you are interested in becoming a licensed Foster Care Parent or Child Care Provider in Norman County, please contact Leanne Sannes at 218-784-5419 or 

Region One NW8 Adult Local Advisory Council

It is the mission of the Region One NW8 Adult Local Advisory Council to promote mental health wellness and recovery in our communities.  Join the eight county Adult Local Advisory Council in promoting healthy living, combating mental health stigma and influence state wide policy.

Region One NW8 Adult Local Advisory Council

Social Services Board Minutes